Frequently Asked Questions

The sooner the better. Normally we appreciate it if we can have a day notice in advance but we understand it's not always possible. Therefore, you can book us whenever you need a skip bin. Quite frequently we can supply the bin on the same day unless otherwise discussed with our customer service support team member at 0404039988.

We have a wide range of bins available for all jobs and situations. Our bins range from 2cubic meters to 14 cubic meters. Feel free to call our friendly customer relations consultant today on 0404039988 and discuss the most appropriate bin size for your job. You can also click on "BIN SIZES" to find the exact dimensions of the bins which will be suitable for your needs.

SKIPBINEXPERTS believe in building customer relationships therefore our service is available to you seven days a week. The Bins can be placed on the driveway or on your yard without any additional fees; however, bins placed on the nature strips, road, or on any heavy foot traffic area will cost extra due to council permit fees involved.

Including the day of delivery customers can keep the bin for a maximum of 3-4 days. In the event that you need the receptacle longer, an additional fee will be incurred which you can check with our friendly staff at 0404039988

We will pick up the bin ASAP after receiving a call from you at 0404039988.

We understand every job experience unfortunate hurdles and unforeseen circumstances which sometimes can delay the work commitments which are not easy to predict and control. Therefore, the once-off delay is acceptable by our company's policy, whereas we still expect our client to inform us a day in advance so as an excellent customer relationship is built. Otherwise, an additional charge is incurred unconditionally at all times.

Payment is made on the DAY OF DELIVERY OF YOUR BIN HIRE.We provide easy modes of payments for our Clients. We accept:

• * Cash on delivery...
• * Visa card, Master Card, American Express
• * and Cheque payments.
• * Over the phone with your choice of Visa or Mastercard credit or debit cards are also acceptable.
• * Bank transfer and Paypal is also available.
• * Accounts can be set up for approved applicants.

The following items MUST NOT be put in the Skip BIN:

• NO Asbestos
• NO Liquids (Oil, paint, etc)
• NO Hazardous or Toxic waste.
• NO Hot Ashes
• NO Concrete Dust
• NO car tyres
• NO gas bottles

Please note, a fee will apply if any of these materials are found in one of our Skip Bins.

A skip bin can be used for anything from green waste and household items to the construction and demolition waste including Concrete, Bricks, soils, and tiles and carpets. "CONDITION" These materials must be placed in the bottom of the bin and light rubbish should be placed on the top. Household plastics, furniture, glass, and white goods are always acceptable. As per EPA, (Environmental Protection Agency) Levy an additional $20 will be charged for mattress disposal.

Under any circumstances, the bins SHOULD NEVER BE FILLED above the Rim. As per VICTORIA strict transport rules, it is illegal to transport an overfilled bin and our drivers are subject to heavy fines as well as demerit points if caught doing so. SKIPBINEXPERTS are always happy to offer you an additional bin for a cheaper price if required, but if the bins are overfilled the driver is obliged to remove the excess prior to the bin collection Remember, if there is nobody on site when the collection occurs, the driver will, at his own discretion, attempt to remove the excess material and place it in a pile as close as possible to the skip’s location. In cases where the excess rubbish is not removed from the top and a skip bin remains for extended periods, you may become liable for additional charges including rental, labour costs, and additional transport costs.